FAQ's
How do I send you my shoes?
If you have the original box, that’s great! Package the box using brown paper or a waterproof bag. Clearly display our delivery address on the packaging. If you no longer have the box that's OK, please ensure the items are wrapped in bubble wrap and then packaged securely in a waterproof bag to protect them from the weather during transit. You can use any delivery service you choose but we recommend using a tracked/recorded service so you can check that they get to us safely.
Return Shipping Information
1 kg shipping will cover up to1 pair of shoes
2kg shipping will cover up to 2 pairs of shoes, or 1 handbag and 1 pair of shoes
10kg will cover multiple pairs and/or handbags
My shoes are badly marked can they still be dyed?
Yes, we offer you a shoe cleaning service at the cost of £6 which can be done before the shoes are dyed. This will ensure that the dye will better adhere to the material evenly.
How safe are my much loved/expensive shoes with your company?
VERY SAFE!! All shoe dyeing is done on our premises and returned to you by recorded delivery which means the shoes can be tracked by royal mail. If you require a higher level compensation we can return them to you by royal mail special delivery service.
I haven’t got a swatch of material, what can I send for you to match the colour?
You can send us a strap/belt from your outfit, a reel of cotton, a button or even a paint colour from your local DIY store, Items sent to us to match your colour are returned to you safely with your shoes after dyeing.
Can the shoes still be dyed if they have beading or decoration on them?
Yes they usually can still be dyed satisfactorily.
What materials can you dye?
We can dye most materials! But please get in touch with our friendly staff if you have a query on the fabric you have, by sending us a photograph of the shoes our friendly team can use their years of expertise to advise whether your item would be dyeable.